Warranty and complaints conditions

1. The Seller shall provide the Buyer with a guarantee for the goods sold. The guarantee is granted under the conditions laid down by the legislation of the Slovak Republic.

2. Purchasing document is considered as warranty certificate, unless a special warranty card is issued.

3. Further warranty conditions and their claims are governed by Return Policy of the Seller.

4. Warranty conditions and warranty period for Buyers-Entrepreneurs who buy goods in the course of their trade or profession, is mainly governed by the Commercial Code, as amended.



1. General Provisions

1.1 Sold item must have required quality, quantity or weight under the legislation, must be free from defects, in particular, and must meet the mandatory technical standards.

1.2 The Seller is responsible for defects of the item sold in its acceptance by the Buyer. When items are sold for a lower price Seller is not responsible for defects for which was negotiated a lower price.

1.3 Ownership of the purchased item passes to the Buyer at the moment of payment for the consignment.

1.4 By ownership, the purchased item is passed to the Buyer also the risk of accidental destruction or damage of goods.


2. Withdrawal of contract and return of goods

2.1 The Buyer is entitled to withdraw from the contract without giving any reason in accordance with § 7 of the Act no. 102/2014 Coll. the protection of consumers in respect of distance contracts within 14 days of accepting of goods or the date of conclusion of the contract about providing electronic content not supplied on a tangible medium (eg. E-books, software, etc.). If in one order the goods are delivered separately, the withdrawal period should run on receipt of goods that came last.

2.2 In accordance with § 7 section 6 of the Act no. 102/2014 Coll. The Buyer cannot withdraw from the contract, the subject of which is:

2.2.1. the sale of books not delivered in a protective packaging and sale of periodicals,

2.2.2. the sale of audio recordings, visual recordings, audio-visual recordings, books or computer software sold in a protective case if the Buyer unwrapped them,

2.2.3. provision of electronic content other than on a physical medium if the performance has begun with the express consent of the Buyer, and the Buyer declares that he was properly informed that by the expression of consent loses his right of withdrawal,

2.2.4. the sale of goods enclosed in a protective case that is not suitable for return due to health protection or hygiene reasons and protective packaging has been broken after delivery, for example fabric goods.

2.3 The Buyer is obliged apply the law of withdrawal by written form – on a paper or by e-mail. The period for withdrawal shall be deemed observed if your notice of withdrawal sent by the last day of the period.

Purchase agreement (respectively contract for the provision of electronic content which is not supplied on a physical medium) is cancelled from beginning by withdrawal of contract. In accordance with the § 517 section 1 of the Civil Code, the Buyer can submit resignation also only in relation to the subject of the contract (if the purpose of the contract or the order is a number of titles). In this case the contract is canceled only in this section.

2.4 The Buyer is obliged within 14 days from the date of withdrawal send the goods back to the address of the Music Centre Slovakia, Michalská 10, 815 36 Bratislava. It is recommended to send the goods as a package by registered mail. The Buyer must not send the goods by cash on delivery form. The package must include a copy of the tax document (the invoice), which he received from the Seller when he accepted goods and a copy of the acknowledgment of receipt exposed deliverer. Goods can be returned in person at the seat of the Seller. The deadline for returning the goods is considered to be observed if the goods were consigned by the last day of the period. The cost of returning goods is paid by the Buyer.

2.5. The goods must be delivered complete, without damage, preferably in its original packaging and unused, otherwise the Buyer is responsible for diminished value, which was caused as a result of such treatment of goods that are beyond treatment necessary to ascertain the characteristics and functioning of the goods.

2.6 The Seller returns the purchase price within 14 days into an account specified by the Buyer, unless agreed otherwise. The Seller is not obliged to refund the purchase price, until he does not receive the goods or until the Buyer proves his return or goods. In the case of withdrawal of contract the Seller will reimburse the costs to the extent of the current cheapest delivery method (it means regular postage for a delivery by Slovak Mail). In case of wrongful withdrawal of contract the goods will be returned to the Buyer on his costs.


3. Deadline for the complaints

3.1. General warranty period is twenty-four months and shall run from the date of acceptance of goods by the Buyer.

3.2 The Buyer must apply the rights from liability for defects under warranty period, otherwise these rights shall expire.


4. Place of the complaint

4.1. The Buyer is obliged apply the law of responsibility for defects without delay after their detection by the representative of the Seller (see Retail conditions). If the item with defect is still used by the Buyer and it results in the unavoidance of the defect, the Seller will not accept the claim.

4.2 Seller representative issue a letter of complaint to the Buyer, in which he specifies the type of goods, the time when it have been purchased, the price, the range of defects, the date of issue of the letter of complaint, and the Buyer shall confirm with his signature that he handed over claimed goods.

4.3 Within 3 working days the Seller representative will determine whether the defect is repairable or unrepairable.


5. Repairable defects

5.1 If the defect is repairable, the Buyer is entitled to have this defect repaired for free, on time and properly, and the Seller is obliged to repair this defect promptly.

5.2 Repairable defects are defects whose removal will not suffer the quality and performance characteristics of the goods.

5.3 In case that sold item has not been used, the Buyer may require replacement of the goods. He can require the same in relation to the components of the matter, if the defect relates only to some element of the goods.

5.4 The Seller has the option instead of repairing defects, replacing the defective goods with a new one.

5.5 In case that the Buyer can not properly use the goods because of repeated occurrence of the defect after the repair, the Buyer has the right to exchange goods or to withdraw from the contract.

5.6 The time of application of the right from responsibility for damage until the moment when the Buyer after the repair was obliged to pick up the item, is not included into warranty period. The Seller is obliged to issue a confirmation of when right may be exercised, as well as the date of the repair and the time of its duration.


6. Unrepairable defects

6.1. If the defect cannot be repaired and the defect prevents the use of goods, the Buyer is entitled to the replacement of the item or has the right to withdraw from the contract.

6.2 In the case of unrepairable defect in which the goods still can be used, the Buyer is entitled to a reasonable discount from the price of goods. In determining the amount of the reasonable discount are taken into consideration the nature of the defect, the degree and manner of wear and tear, duration of the use of the goods and the possibility of its further use.